National Call Center Director

1 week ago


SaintMartinauxBois, Hauts-de-France, United States Pet Butler, LLC Full time
Job Summary

Pet Butler LLC, a Spring-Green Enterprise company, is seeking a National Call Center Manager to lead our Plainfield, IL office. This role will have a hybrid work schedule and offers competitive benefits, including medical, dental, vision, life, and disability insurance, 401(k) participation, and paid holidays and vacation.

Key Responsibilities
  • Lead the National Call Center staff and implement initiatives to build business for Pet Butler Franchisees.
  • Develop strategies to assist the call center and employees in providing high levels of customer service.
  • Manage and update all Call Center assets, such as scripts, email templates, and other communications and tools used in the Call Center.
  • Expert in the Call Center Phone System.
  • Plan staffing needs based on call volume, interview, hire, and train Call Center staff.
  • Work with the Sr. Director of Operations to develop sales techniques to help drive sales for existing and new services.
  • Monitor systems and staff performance, recommending improvements in processes, tools, and relevant programs.
Requirements
  • High school diploma or general education degree (GED) required; some college course work in Business, Sales, Marketing, Communications, or related subject matter preferred.
  • Minimum three or more years of sales and customer service/call center experience.
  • Minimum of three years of successful supervisory or managerial experience.
  • Proven ability to coach, motivate, and lead a successful Call Center staff.
  • Knowledge of Call Center Metrix and KPI's, as well as phone system call center applications.
What We Offer

Pet Butler LLC offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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