Central Station Monitoring Specialist
2 weeks ago
As a Central Station Monitoring Specialist at CPI Security, you will play a crucial role in ensuring the safety of our community and clients. Your primary responsibility will be to manage alarm notifications, liaise with local emergency services, and deliver exceptional customer service by being a composed, friendly, and reassuring presence during critical situations.
What We Offer- Competitive compensation and opportunities for career advancement.
- Comprehensive training programs, including a Central Station Monitoring Certification, to enhance your skills.
- A vibrant and inclusive workplace culture that values diversity.
- Opportunities for community involvement and volunteer work.
- Extensive benefits package including medical, dental, vision, and life insurance.
- Paid holidays, floating holidays, and generous paid time off (PTO).
- 401(k) retirement plan with a competitive company match.
- Eligibility for a complimentary monitored security system after a designated period.
- Support for educational advancement and skill development.
- On-site amenities including a café, fitness center, and recreational facilities.
- Recognition programs for birthdays and work anniversaries.
- Monitor and respond to alarm signals, providing timely communication to customers and first responders.
- Assess incoming alarm situations from both residential and commercial clients, contacting local authorities as necessary.
- Engage with law enforcement and emergency services while ensuring a positive customer experience.
- Handle incoming inquiries from customers, addressing both general questions and technical issues.
- Demonstrate CPI's Real Time Response system as needed.
- Perform additional tasks as assigned by management.
- High school diploma required; some college education preferred.
- At least 2 years of experience in customer service is preferred.
- Commitment to delivering outstanding customer service.
- Willingness to work a flexible schedule.
- Able to thrive in a dynamic, fast-paced environment.
- Strong organizational and analytical skills.
- Excellent interpersonal and problem-solving abilities, with the capacity to manage multiple tasks simultaneously.
CPI Security is an equal opportunity employer and is committed to creating a diverse environment. We prohibit discrimination and harassment of any kind and provide equal employment opportunities regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.
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