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Central Station Monitoring Specialist

2 months ago

Charlotte, North Carolina, United States CPI Security Full time

Join Our Team as a Central Station Monitoring Specialist

At CPI Security, our Central Station Monitoring Specialists play a crucial role in ensuring the safety and security of our community. As the first point of contact during alarm events, you will be the reassuring voice that helps our customers feel safe and secure.

Your Impact: You will enhance the safety of our clients by responding to alarm signals, coordinating with local emergency services, and delivering exceptional customer service with a calm and friendly demeanor.

This position is more than just a job; it is a commitment to providing innovative security solutions to both residential and commercial clients across the Southeast. We are dedicated to making a difference in our community every day.

What We Offer:

  • Competitive salary and opportunities for career advancement.
  • Comprehensive training program, including a Central Station Monitoring Certification.
  • A vibrant company culture that values diversity and engagement.
  • Opportunities for community involvement through partnerships with organizations that align with our mission.
  • Excellent benefits including medical, dental, vision, and life insurance options.
  • Generous paid time off, including company holidays and floating holidays.
  • 401(k) plan with a competitive company match.
  • Eligibility for a complimentary monitored security system after a designated period.
  • Support for educational advancement and skill development.
  • Access to on-site amenities such as a café, fitness center, and recreational facilities.

Your Responsibilities:

  • Monitor and respond to alarm signals, providing timely communication to customers and first responders.
  • Handle incoming calls, addressing inquiries and technical issues with professionalism.
  • Conduct demonstrations of CPI's Real Time Response product.
  • Perform additional tasks as assigned by management.

Your Qualifications:

  • High school diploma required; some college education preferred.
  • A minimum of two years of customer service experience is preferred.
  • Strong commitment to delivering outstanding customer service.
  • Ability to work a flexible schedule in a fast-paced environment.
  • Excellent organizational and analytical skills.
  • Strong interpersonal and problem-solving abilities.

CPI Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.