Patient Service Representative: Endocrinology Specialist
2 weeks ago
As a Patient Service Representative in our Endocrinology department, you will play a vital role in facilitating the effective delivery of patient care. Your primary responsibilities will include greeting and directing patients and visitors, maintaining accurate records, and ensuring a clean and safe environment.
Key Responsibilities- Maintain patient satisfaction and participate as an engaged team member
- Greet and direct patients and visitors according to established office protocols
- Schedule appointments, register demographic and billing information, and determine eligibility for patient care
- Use EMR and other computer applications to accomplish tasks according to policies and procedures
- Maintain medical records, including preparation of charts, filing of correspondence, and test results
- Prepare encounter forms and other supporting billing documentation
- Determine and collect co-pays and deductibles from patients
- Request payments of self-pay balances according to policies
- Responsible for preparation of cash receipts, bank deposits, and balancing of cash drawer on a daily basis
- Convert provider-written descriptions of diagnosis to appropriate ICD-9 codes
- Post charges and payments to patient accounts
- Review and correct rejected or denied claims
- Review and assist in collections of past due accounts
- Prepare phone notes for communication to the provider from patients, pharmacists, and other healthcare sources
- Makes calls to patients to remind them of pending appointments or communication from provider
- Distribute mail and other communication to patients, providers, and staff
- Determine eligibility and obtain authorization for services
- Schedule tests and appointments for referred services
- Track referrals made for specified services
- Participate in quality initiatives and safety functions
- Assist in identifying and ordering needed supplies
- Remain informed and compliant with current Health System, Warren Clinic, HIPAA, and OSHA policies and procedures
- High School Diploma or GED
- One (1) year experience
- Demonstrated PC skills
- Effective organization of multi-task role
- Understanding of healthcare delivery and billing processes in the medical office
- Ability to accurately record and interpret data
- Effective interpersonal, written, and oral communication skills
Works directly with patients and/or customers. Works with internal/external customers. Works with other healthcare professionals and staff. Works frequently with individuals at director level or above.
EOE Protected Veterans/Disability", "lang_code": "en"}-
Tulsa, Oklahoma, United States Saint Francis Health System Full time{"title": "Patient Service Representative: Endocrinology", "description": "Job SummaryAs a Patient Service Representative in our Endocrinology department, you will play a vital role in facilitating the effective delivery of patient care. Your primary responsibilities will include greeting and directing patients and visitors, maintaining accurate records, and...
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