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Sports-Minded Customer Service Representative

2 months ago

Olathe, Kansas, United States A.C.E. Executives Full time
Job Overview

A.C.E. Executives, a leading outsourced marketing and sales agency, is seeking a highly skilled Sports-Minded Customer Service Associate to join our team in Kansas City. This role offers an exciting opportunity to work in a dynamic national firm with excellent career progression.

Key Responsibilities
  • Provide exceptional customer service to clients through face-to-face interactions, tailoring their needs to our services.
  • Maintain confidentiality and handle client transactions and inquiries accurately, adhering to established deadlines and operational procedures.
  • Research, follow-up, and resolve client inquiries and issues through effective communication with clients, customers, and product specialists.
  • Communicate clearly and professionally with staff, identifying cross-sell opportunities and escalating to the sales team and product partners to close or provide advice to clients.
  • Verify and maintain data quality to enhance customer retention and sales revenue.
Essential Skills
  • Clear verbal communication skills.
  • 1+ years of prior experience in customer service, sales, or related fields, preferably dealing with the general public.
  • Experience working in a team environment, such as sports, campus, or business settings.
  • Strong relationship management skills.
  • Ability to adapt to a rapidly changing business and technology environment, utilizing available tools and resources to service clients efficiently.
  • Business acumen in marketing and client relations is preferred.
  • Compliance with applicable regulations and standard operational procedures is essential.
  • Ensuring sales transactions are executed properly and meet compliance guidelines is crucial.