Business Development Center Associate

4 weeks ago


Beverly, New Jersey, United States Burlington CDJR Full time

Job Summary: We are seeking a highly motivated and customer-focused Business Development Center Associate to join our team at Burlington CDJR. As a key member of our sales team, you will be responsible for handling customer inquiries, scheduling appointments, and maintaining customer relationships.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and online chat, providing prompt and professional responses.
  • Schedule appointments for sales, coordinating with customers and internal teams to ensure a seamless experience.
  • Follow up on internet leads, customer inquiries, and previous appointments to maintain engagement and encourage further action.
  • Maintain and update customer records in the dealership management system, ensuring accurate and detailed information.
  • Work closely with the sales team to ensure that all customer needs are met, and to support dealership goals.
  • Develop and implement strategies to enhance customer retention and satisfaction.
  • Provide information about current promotions and inventory to potential and existing customers.
  • Track and report on key performance metrics, including appointment conversion rates and customer satisfaction scores.

Requirements:

  • Previous experience in a customer service or sales role, preferably within the automotive industry.
  • Strong communication skills, both verbal and written.
  • Ability to manage multiple tasks simultaneously in a fast-paced environment.
  • Proficient in using CRM systems, dealership management software, and basic office applications.
  • A positive attitude with a focus on customer satisfaction and relationship-building.
  • Strong organizational skills and attention to detail.
  • High school diploma or equivalent; additional education or training is a plus.

What We Offer:

  • Competitive hourly rate plus bonus.
  • Comprehensive benefits package, including health insurance, retirement plans, and more.
  • Ongoing training and professional development opportunities.
  • A supportive and team-oriented work environment.
  • Opportunities for career growth and advancement within the dealership.


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