Business Development Center Associate
4 weeks ago
Job Summary: We are seeking a highly motivated and customer-focused Business Development Center Associate to join our team at Burlington CDJR. As a key member of our sales team, you will be responsible for handling customer inquiries, scheduling appointments, and maintaining customer relationships.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and online chat, providing prompt and professional responses.
- Schedule appointments for sales, coordinating with customers and internal teams to ensure a seamless experience.
- Follow up on internet leads, customer inquiries, and previous appointments to maintain engagement and encourage further action.
- Maintain and update customer records in the dealership management system, ensuring accurate and detailed information.
- Work closely with the sales team to ensure that all customer needs are met, and to support dealership goals.
- Develop and implement strategies to enhance customer retention and satisfaction.
- Provide information about current promotions and inventory to potential and existing customers.
- Track and report on key performance metrics, including appointment conversion rates and customer satisfaction scores.
Requirements:
- Previous experience in a customer service or sales role, preferably within the automotive industry.
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Proficient in using CRM systems, dealership management software, and basic office applications.
- A positive attitude with a focus on customer satisfaction and relationship-building.
- Strong organizational skills and attention to detail.
- High school diploma or equivalent; additional education or training is a plus.
What We Offer:
- Competitive hourly rate plus bonus.
- Comprehensive benefits package, including health insurance, retirement plans, and more.
- Ongoing training and professional development opportunities.
- A supportive and team-oriented work environment.
- Opportunities for career growth and advancement within the dealership.
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