Restaurant Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Restaurant Manager to lead our Dunkin' team in delivering exceptional guest experiences and driving business growth.
Key Responsibilities:- Lead and manage a high-performing team to achieve sales goals and maintain operational excellence.
- Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
- Manage restaurant operations, including inventory, labor, and customer service.
- Collaborate with the Dunkin' team to achieve business objectives and drive sales growth.
- Ensure compliance with Dunkin' standards, policies, and procedures.
- 3+ years of experience in restaurant management or a related field.
- Proven track record of success in leading high-performing teams and driving business growth.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
- Fluency in English and basic math skills.
- Guest Focus: Understands and exceeds guest expectations, needs, and requirements.
- Passion for Excellence: Sets and maintains high standards for self and others, acts as a role model.
- Problem Solving and Decision Making: Identifies and resolves issues and problems, uses information at hand to make decisions and solve problems.
- Interpersonal Relationships & Influence: Develops and maintains relationships with team members, operates with integrity, and demonstrates honesty.
Dunkin' is a leading global coffee and baked goods chain with over 13,100 restaurants in 41 countries. We are committed to delivering exceptional guest experiences and driving business growth through innovation, quality, and customer satisfaction.
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