Customer Service Representative

4 weeks ago


Jacksonville, Florida, United States J&W Heating and Air Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at J&W Heating and Air + Plumbing. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of support and satisfaction.

Responsibilities
  • Respond to high-volume inbound customer service calls and emails in a timely and professional manner.
  • Coordinate scheduling of technicians for service calls, installations, and repairs.
  • Provide accurate and timely information to customers regarding their service requests and appointments.
  • Assist with call board and the dispatch of technicians.
  • Process payments from customers and maintain accurate records.
  • Participate in ongoing training and education to improve customer service skills and knowledge of our products and services.
Requirements
  • 1+ year of experience in a customer-facing role, preferably in the HVAC or plumbing industry.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize work in a fast-paced environment.
  • Proficiency in Google Suite and dispatching software such as ServiceTitan.
  • High school education or equivalent.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for advancement and professional growth.
  • Latest technology and tools to support your success.
  • Medical, dental, and vision insurance.
  • 401k retirement plan.
  • Bonuses, spiffs, and incentives for meeting performance goals.


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