Client Relations Supervisor
2 weeks ago
JOIN A TEAM THAT CREATES EXCEPTIONAL LIVING SPACES
At Thomas James Homes, we are redefining the homebuilding experience by combining innovative design with technology-driven solutions. Our focus is on delivering high-quality, single-family homes in sought-after locations across various regions.
Our Commitment
We are dedicated to:
- Creating homes that serve as personal sanctuaries, filled with positive energy and comfort.
- Minimizing the pressures of urban living.
- Fostering a family-like atmosphere where empathy, transparency, and integrity are paramount.
Benefits of Joining Us
As part of our team, you will enjoy:
- Generous Paid Time Off and Holidays
- Flexible Work-from-Home options
- 401(k) matching with immediate vesting
- Comprehensive Medical, Vision, and Dental coverage
- Employee Discounts and Perks
- Wellness Programs and Tranquility Rooms at our locations
- Technology allowances and unlimited snacks
The Role
We are seeking a Client Relations Supervisor to enhance our team in the Pacific Northwest. The ideal candidate is a detail-oriented, solution-focused professional who excels in assisting clients with their home-related concerns.
Key Responsibilities
- Travel to various sites to coordinate and oversee warranty repair tasks with homeowners.
- Conduct thorough buyer orientations and closing walkthroughs.
- Address and mediate any homeowner concerns, ensuring decisions benefit both the company and the client.
- Guide homeowners on the differences between maintenance and warranty claims.
- Issue service orders to subcontractors for warranty-related issues.
- Manage costs associated with assigned projects.
- Review and authorize change orders within established guidelines.
- Communicate regularly with homeowners regarding customer care matters.
- Ensure timely completion of all subcontractor and vendor service requests.
- Maintain high standards of quality and efficiency in warranty service tasks.
- Respond promptly to customer inquiries and requests.
- Adhere to all company policies, safety regulations, and procedures.
- Perform additional duties as assigned by management.
Qualifications
To be successful in this role, you should possess:
- A High School Diploma or GED, or an equivalent combination of education and experience.
- 3-5 years of experience in residential construction or homebuilding.
Preferred Skills
Candidates with the following will stand out:
- Basic understanding of construction platforms and processes.
- Ability to read blueprints.
- Excellent communication skills across all organizational levels.
- Strong attention to detail and the ability to manage multiple projects simultaneously.
- Self-motivated with the capability to work independently.
- Skills in de-escalating situations with homeowners when necessary.
Equal Opportunity Employer
Thomas James Homes is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable laws.
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