Service Coordinator
2 weeks ago
{"h1": "Job Description", "p": "D.H. Pace Company, Inc. is seeking a skilled Department Coordinator to join our Boston, MA office. As a key member of our team, you will be responsible for coordinating departmental activities, ensuring efficient service delivery, and providing exceptional customer service.
Responsibilities:
","ul": [{"li": "Collaborate with customers to understand their service needs and accurately document information in service tickets."}, {"li": "Respond promptly to customer service requests, prioritizing effective communication."}, {"li": "Utilize knowledge of technicians' strengths and weaknesses to optimize dispatching and ensure efficiency."}, {"li": "Schedule technicians geographically to maximize efficiency."}, {"li": "Ensure each technician's schedule is set for the following day by the end of each day."}, {"li": "Coordinate subcontractor scheduling, ensuring timely completion of customer service requests."}, {"li": "Procure parts and track returns."}, {"li": "Create service quotes as requested by customers."}, {"li": "Represent the company professionally with excellent customer service and verbal communication skills."}, {"li": "Maintain a positive attitude toward customers, regardless of circumstances."}, {"li": "Perform other duties as assigned by the Manager."}], "h2": "Qualifications", "ul": [{"li": "High school diploma or equivalent required."}, {"li": "Prior experience in dispatch and administration."}, {"li": "Ability to work independently with minimal supervision."}, {"li": "Capacity to work in a fast-paced environment and prioritize tasks efficiently."}, {"li": "Proficiency in technical applications such as Word and Excel."}, {"li": "Excellent verbal and written communication skills."}, {"li": "Technical knowledge in the security industry is a plus."}], "h2": "Why D.H. Pace Company, Inc.?", "p": "D.H. Pace Company, Inc. is a leading distribution, construction, and service organization offering a comprehensive range of door and door-related products and commercial security solutions. With over 95 years of operation and 50+ US offices in 24 states, we provide a dynamic work environment and competitive benefits, including medical, dental, and vision options, 401k retirement plan, company-paid life insurance, and paid time off plan."}
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