Client Service Coordinator
6 days ago
We are seeking a highly skilled and compassionate Client Service Coordinator to join our team at Luminary Hospice of Ohio, LLC. As a key member of our front desk team, you will be the first point of contact for patients and visitors, providing exceptional service and support.
Key Responsibilities:
- Provide warm and professional greetings to patients and visitors upon arrival.
- Manage incoming calls and inquiries, ensuring accurate information and timely responses.
- Schedule appointments and coordinate with clinical staff to ensure seamless transitions.
- Verify patient insurance information and assist with billing inquiries as needed.
- Maintain a clean and organized reception area, reflecting the welcoming atmosphere of our facility.
- Assist with administrative tasks, including filing paperwork and updating databases.
- Collaborate with clinical staff to address patient needs and concerns in a timely and empathetic manner.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Prior experience in customer service or front desk receptionist role preferred.
- Excellent communication and interpersonal skills, with the ability to interact effectively with individuals from diverse backgrounds.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite and basic computer skills required.
- Knowledge of mental health terminology and procedures is a plus.
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