Homeless Services Coordinator

1 month ago


Boston, Massachusetts, United States Boston Public Health Commission Full time

Job Title: Triage Assistant Coordinator

Job Summary:

The Boston Public Health Commission is seeking a highly motivated and compassionate Triage Assistant Coordinator to join our Homeless Services Bureau. As a key member of our Front Door Triage team, you will play a critical role in providing rapid engagement and support to individuals who have recently become homeless or are new to the shelter system.

Key Responsibilities:

  • Conduct thorough assessments of new shelter guests to determine their immediate level of need and develop effective diversion plans or referrals to housing services.
  • Provide education and information on alternative options to emergency shelter, including detox and substance abuse treatment programs.
  • Work closely with our Social Work Department to ensure that clients presenting with acute mental health symptoms receive the most appropriate services and referrals.
  • Facilitate referrals to health services for medical care as needed and provide crisis intervention and supportive counseling to new shelter guests.
  • Develop and maintain referral sources for homeless guests by establishing contacts and working in collaboration with area social services agencies.
  • Maintain accurate and up-to-date case management records and files, including HMIS.
  • Attend interdisciplinary case meetings and present cases for review.
  • Participate in assigned meetings and trainings to stay current on best practices and policies.

Requirements:

To be successful in this role, you will need excellent communication and interpersonal skills, a strong understanding of homelessness and related services, and the ability to work effectively in a fast-paced environment. If you are passionate about making a difference in the lives of others and are committed to providing exceptional service, we encourage you to apply.


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