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Customer Service Representative

2 months ago

Freehold, New Jersey, United States Fresh Form Draft Full time
Position Title: Call Center Agent
Job Type: Full-Time

Overview:
As a Call Center Agent, you will play a crucial role in managing both incoming and outgoing customer communications with professionalism and efficiency. Your primary responsibilities will include addressing customer inquiries, resolving issues, and providing detailed information about our offerings. This position demands excellent communication abilities, patience, and the capacity to thrive in a dynamic environment.

Key Responsibilities
  • Manage incoming customer inquiries via phone and email, ensuring all concerns are addressed promptly.
  • Deliver precise information regarding products, services, and company policies.
  • Resolve customer complaints by identifying the issue, understanding the root cause, and implementing effective solutions.
  • Maintain a high standard of professionalism and empathy during customer interactions.
  • Efficiently process customer orders, returns, and exchanges.
  • Work collaboratively with various departments to address complex customer challenges.
  • Aim to meet established performance metrics, including call handling time and customer satisfaction rates.
  • Stay informed about product details, company policies, and industry developments.
Required Skills and Qualifications
  • High school diploma or equivalent; some roles may require a college degree.
  • Exceptional verbal and written communication skills.
  • Ability to manage high call volumes and perform under pressure.
  • Strong problem-solving capabilities and multitasking skills.
  • Proficient in utilizing computers, CRM systems, and call center software.
  • Willingness to work flexible hours, including evenings and weekends.
Employee Benefits
  • Comprehensive health, dental, and vision insurance.
  • Paid time off and recognized holidays.
  • Retirement plan options, such as 401(k).
  • Opportunities for professional growth and development.
  • Access to wellness programs.