Customer Service Representative

2 weeks ago

Ashburn, Virginia, United States Sherwin-Williams Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner
  • Build and maintain strong relationships with customers, understanding their needs and preferences
  • Process sales transactions accurately and efficiently, following company policies and procedures
  • Meet or exceed sales goals, identifying opportunities to upsell and cross-sell products
  • Stay up-to-date on product knowledge, features, and benefits, making recommendations to customers
  • Maintain a clean and organized store environment, adhering to company standards
  • Assist with inventory management, including receiving and stocking products
  • Participate in visual merchandising and display initiatives to drive sales and customer engagement
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least one year of experience in customer service, sales, or a related field
  • Ability to read, write, and communicate in English and Spanish
  • Valid driver's license and reliable transportation
  • Ability to lift up to 50 pounds and stand for long periods
Preferred Qualifications
  • Previous experience working in a retail or delivery environment
  • Knowledge of paint and paint-related products
  • Experience operating tinting and mixing equipment
What We Offer

As a Sherwin-Williams employee, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to creating a diverse and inclusive work environment, where everyone has the opportunity to succeed.

We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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