Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.
Key Responsibilities- Provide excellent customer service, answering questions and resolving issues in a timely and professional manner
- Build and maintain strong relationships with customers, understanding their needs and preferences
- Process sales transactions accurately and efficiently, following company policies and procedures
- Meet or exceed sales goals, identifying opportunities to upsell and cross-sell products
- Stay up-to-date on product knowledge, features, and benefits, making recommendations to customers
- Maintain a clean and organized store environment, adhering to company standards
- Assist with inventory management, including receiving and stocking products
- Participate in visual merchandising and display initiatives to drive sales and customer engagement
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- At least one year of experience in customer service, sales, or a related field
- Ability to read, write, and communicate in English and Spanish
- Valid driver's license and reliable transportation
- Ability to lift up to 50 pounds and stand for long periods
- Previous experience working in a retail or delivery environment
- Knowledge of paint and paint-related products
- Experience operating tinting and mixing equipment
As a Sherwin-Williams employee, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development. We are committed to creating a diverse and inclusive work environment, where everyone has the opportunity to succeed.
We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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