Customer Service Representative
1 day ago
Tri Pointe Homes is committed to delivering exceptional customer experiences. As a Customer Care Representative, you will play a vital role in ensuring our homeowners receive timely and professional support for their warranty-related needs.
Key Responsibilities:- Respond to homeowner inquiries and issues in a courteous and efficient manner, adhering to company guidelines and policies.
- Conduct thorough assessments of service requests to determine coverage and scope of work.
- Build strong relationships with homeowners, trade partners, and internal teams to ensure seamless communication and resolution of issues.
- Perform quality control inspections and homeowner orientations to ensure high-quality service delivery.
- Manage warranty costs, negotiate with trade partners, and track expenditures in accordance with company procedures.
- Collaborate with sales and construction teams to deliver quality new homes and ensure model homes are maintained in excellent condition.
- Stay up-to-date with product knowledge and home care information to provide accurate feature and benefit information to homeowners.
- High school diploma or equivalent required.
- Minimum 3 months of experience in home construction, customer care, or a related field.
- Valid driver's license required.
Tri Pointe Homes is an Equal Opportunity Employer and is committed to fostering an inclusive work environment. We strive to provide equal opportunities for all applicants and employees without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, sexual orientation, gender identity or expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state or local laws.
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