Customer Service Representative
7 days ago
Front Desk / Customer Service Representative
Job Summary
iFLY World is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and selling our unique indoor skydiving experience.
Key Responsibilities
- Safety requirements
- Sales: Actively listen to guests to recommend and sell experiences that improve their time at iFLY
- Service: Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner
- Service: Resolve product/service issues by clarifying complaints, selecting the appropriate solutions, expediting the correction, and following through
- Additional Responsibilities: Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule
Requirements
- Must be 18 years of age or older
- Weekend availability is required
- High school diploma or equivalent (required)
- Exceptional sales skills
- Exceptional customer-service skills
- Confidence in phone and face-to-face communication
- Ability to resolve conflicts, to multi-task, and to understand customer needs
- Friendly, upbeat, compassionate, and personable attitude
- Integrity, punctuality, and professional appearance
- Ability to work well within a team maintaining positive relationships
- Basic computer skills
Benefits
- Average hourly rate, including commissions - $18-20/hr. (base + commission)
- Medical, dental, vision and supplemental plans for eligible employees
- Paid time off (PTO)
- Maternity/Paternity leave
- Holiday pay options
- 401k retirement investment with company match
- Tuition reimbursement
- Referral bonus program
- Employee discount on retail merchandise and flight packages
- Free flight time for employees and immediate family
About iFLY World
We are a global company with 33 U.S. locations, dedicated to delivering the dream of flight. Our mission is to make that dream come true for our customers, and we're looking for passionate and dedicated team members to help us achieve that goal.
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