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Customer Service Representative
2 months ago
Integrated Talent Strategies (ITS) is seeking a highly skilled Customer Service Representative to join our team in the Ashburn, VA area. This role offers a comprehensive benefits package, including health insurance, 401(k), and paid time off.
Key Responsibilities:- Process and verify customer orders, handle customer inquiries, and resolve issues in a timely and professional manner.
- Manage customer relationships and accounts within a designated territory to drive sales growth and revenue.
- Collaborate with Regional Managers to prioritize tasks, plan workflows, and achieve sales targets.
- Update customer, account, and opportunity information in various databases, and provide recommendations based on customer needs.
- Support the implementation of quality systems, policies, and continuous improvement initiatives.
- Contribute to a positive and productive work environment by providing training and guidance to new employees as assigned.
- 1-3 years of experience in customer-facing roles.
- Minimum 1 year of sales experience preferred.
- Excellent communication, organizational, analytical, and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
- Previous customer service or technical experience is a plus.
ITS is a leading international recruiting and staffing firm specializing in Engineering, Technical, and Professional positions. Founded in 1984, we have maintained a strong reputation for 40 years by offering a wide range of services and adapting to the changing needs of our clients.
Our clients include top architectural, engineering, and manufacturing companies. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) with a company match, paid holidays and vacations, and tuition reimbursement. To learn more, visit our website or contact your recruiter directly.
