Help Desk Specialist

2 weeks ago


Pasadena, California, United States Insight Global Full time
Help Desk Technician Job Description

Insight Global is seeking a skilled Help Desk Technician to provide top-notch technical support to our clients in the chemical manufacturing industry.

Key Responsibilities:

  • Provide timely and effective support for hardware and software issues in a chemical manufacturing environment.
  • Support client computer user productivity and environment, focusing on resolution of computer software and hardware problems.
  • Perform general local user support, including basic PC/Laptop and network troubleshooting and repair, peripheral support, and PC/Laptop and peripheral setup and upgrades.
  • Log all calls and actions taken, and maintain accurate records.
  • Provide alternate IT support for all issues when the IT Generalist is unavailable.
  • Be prepared to travel to 2 different locations every other week (mileage will be reimbursed).
  • Support the IT security policies, processes, and procedures to comply with mandates, including Sarbanes Oxley, HSES requirements, etc.

Requirements:

  • Plant experience
  • 2+ years of helpdesk experience
  • Basic troubleshooting experience
  • Experience using any ticketing system (client uses Manage engine Service Desk+)
  • Associate's degree or IT certifications

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

  • Plant experience
  • 2+ years of helpdesk experience
  • Basic troubleshooting experience
  • Experience using any ticketing system (client uses Manage engine Service Desk+)
  • Associate's degree or IT certifications

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