Front Desk Representative

1 week ago


Pasadena, California, United States Aimbridge Hospitality Full time
Job Summary

As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to multitask in a fast-paced environment.

Responsibilities
  • Register guests and handle check-ins and check-outs in a friendly and efficient manner
  • Provide attentive and courteous service to all guests, responding to their inquiries and requests in a timely and professional manner
  • Maintain accurate records and perform administrative tasks, such as handling mail and messages
  • Operate the front desk computer system and perform tasks such as room assignments and key management
  • Collaborate with other departments to ensure seamless guest experiences
  • Participate in the creation of an enjoyable work environment and maintain a high level of trust and responsibility
Requirements
  • High School diploma or equivalent required; College coursework in a related field helpful
  • Experience in a hotel or related field preferred
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays
  • Knowledge of hotel products and guest services
  • Ability to use logic to define problems, collect information, and establish facts
  • Ability to work with and understand financial information and data
Benefits
  • Competitive hourly rate: $16.00-$21.52
  • Medical, dental, and vision coverage
  • Short-term and long-term disability income
  • Term life and AD&D insurance
  • Paid time off
  • Employee assistance program
  • 401(k) retirement plan


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