Help Desk Support Specialist

5 days ago


Pasadena, California, United States Insight Global Full time
Job Description

Insight Global is seeking a skilled Help Desk Technician to provide top-notch support to our clients in the chemical manufacturing industry.

The successful candidate will be responsible for resolving a wide range of technical issues related to hardware and software, ensuring seamless productivity and customer satisfaction.

Key Responsibilities:

  • Provide first-level technical support for client computer users, troubleshooting and resolving software and hardware issues.
  • Maintain accurate records of all calls and actions taken, ensuring efficient issue resolution and tracking.
  • Collaborate with the IT Generalist to ensure seamless support coverage, including travel to multiple locations as needed.
  • Support the implementation of IT security policies, processes, and procedures to ensure compliance with industry regulations.
  • Perform ad-hoc assignments, such as office relocations, reports, file, and data support, as required.

Requirements:

  • 3+ years of experience in help desk support, with a strong background in troubleshooting and technical support.
  • Basic knowledge of computer systems, networks, and software applications.
  • Experience with ticketing systems, such as Manage engine Service Desk+.
  • Associate's degree or relevant IT certifications.

We are an equal opportunity employer committed to creating a diverse and inclusive work environment. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, genetic factors, age, disability, or any other protected characteristic.



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