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Front Desk Coordinator

2 months ago

Somerville, Massachusetts, United States Cambridge Health Alliance Full time

Job Summary:

We are seeking a highly skilled and organized Front Desk Coordinator to join our team at Cambridge Health Alliance. As a key member of our administrative staff, you will be responsible for providing exceptional customer service to patients, visitors, and staff.

Key Responsibilities:

  • Greet and assist patients, visitors, and staff in a friendly and professional manner.
  • Direct patients and visitors to the appropriate location within the hospital, providing clear and concise directions.
  • Respond to telephone inquiries in a timely and professional manner, utilizing all available resources to resolve issues.
  • Access patient information via the computer system, ensuring confidentiality and accuracy.
  • Interface with the IT Department to resolve hardware and software issues, maintaining a high level of technical competence.
  • Perform a wide range of administrative tasks, including scheduling meetings, maintaining department files, and creating reports as directed.
  • Provide support to senior IT staff, scheduling meetings and training sessions as needed.
  • Maintain a clean and organized front desk area, ensuring a welcoming environment for all visitors.
  • Sort and distribute mail, and perform other related duties as assigned.

Requirements:

  • High school diploma or equivalent required.
  • 2-3 years of experience in a medical office setting preferred.
  • Proficiency in Microsoft Office and Google Apps required.
  • Knowledge of medical terminology and hospital policies and procedures.

About Cambridge Health Alliance:

Cambridge Health Alliance is a community-based healthcare system dedicated to providing high-quality, patient-centered care to our diverse communities. We are committed to promoting health equity and addressing the social determinants of health through innovative partnerships and programs.