Customer Service Ambassador

3 weeks ago


Somerville, Massachusetts, United States GREATER SOMERSET COUNTY YMCA Full time
Job Summary

The Greater Somerset County YMCA is seeking a highly motivated and customer-focused Member Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional service to our members, guests, and program participants.

Key Responsibilities:

  • Ensure a welcoming and inclusive environment for all members and guests.
  • Provide prompt and courteous service to members, guests, and program participants.
  • Build relationships with members and guests to promote a positive and supportive community.
  • Advise members on programs, services, and benefits available at the YMCA.
  • Process membership transactions, including sales, renewals, and cancellations.
  • Manage cash handling and operate a point-of-sale system.
  • Perform administrative tasks, such as data entry and filing.
  • Collaborate with other staff members to achieve team goals and objectives.

Requirements:

  • High school diploma or equivalent required.
  • At least three years of customer service, hospitality, or related experience.
  • Proficient in Microsoft Office and ability to learn database programs.
  • Exceptional communication and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Flexibility to work a variety of shifts, including mornings, afternoons, and weekends.

Benefits:

  • Free individual membership to any YMCA in the nation.
  • 10% discount on most programming at the Greater Somerset County YMCA.
  • Access to the Y Retirement Fund.
  • Opportunities for professional development and growth.

The Greater Somerset County YMCA is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment.



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