Front Desk Associate
1 month ago
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at The Row at Assembly Row. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless guest experience.
Key Responsibilities- Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
- Provide exceptional guest service and ensure that all guests feel welcome and valued.
- Efficiently manage the operations of the front desk, ensuring check-in and check-out are timely and accurate.
- Process guest check-in, confirm reservations, assign guest rooms, and handle guest requests and concerns.
- Maintain knowledge of hotel policies, including rates, discounts, special offers, and community events.
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
- Maintain knowledge of upcoming events, local area, and hotel offerings.
- Ensure prompt delivery of billing to guests and process all payments types.
- Discreetly handle confidential guest information and maintain STRICT key controls.
- Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
- Ensure lobby and shared areas are neat and orderly.
- Adhere to all Colwen and brand standards.
- One year of related experience, hotel preferred.
- Prior Hilton brand experience preferred.
- Bilingual - English/Spanish.
- Excellent verbal and written communications skills.
- Strong organizational skills and attention to detail.
- Superior interpersonal and customer service skills, ability to deal with difficult guests.
- Familiarity with local area, ability to provide directions and maps to local attractions and destinations.
- Proficient with Microsoft Office Suite and common computer software programs.
- Ability to learn computer software programs and operate property management system.
- Willingness to work 7-day rotational work schedule including nights, weekends, and holidays.
- Medical Insurance with Company-Funded HRA.
- Dental Insurance.
- Vision Insurance.
- Flexible Spending Accounts.
- Wide-Array of Supplemental Insurance Offerings.
- Paid Time Off Programs.
- Employee Assistance Program.
- 401K Plan - Traditional & Roth Options with Employer Match.
- Hotel Discount Travel Program for Associates & Family.
- Exclusive Associate Discounts - Travel, Entertainment, & Retail.
- Training and Development Programs.
- Career Advancement Opportunities.
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