Front Desk Representative

2 weeks ago


Somerville, Massachusetts, United States Holiday Inn Boston - Bunker Hill Area Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Boston - Bunker Hill Area. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.

Key Responsibilities
  • Verify guest registration information and process payments
  • Issue room keys and direct guests to their rooms
  • Provide information to guests about hotel procedures, policies, and facilities
  • Offer tourism information and assist with guest requests
  • Issue receipts and maintain accurate records
  • Ensure guest safety and security
  • Balance and account for cash drawer at the front desk
  • Document minor repairs and replacements of room furniture and equipment
  • Respond to guest requests for immediate repairs
Requirements
  • High school diploma or equivalent
  • Basic computer skills, including word processing
  • Excellent communication and interpersonal skills
  • Good organization and time management skills
  • Ability to frequently kneel, reach, crawl, and twist torso
What We Offer

We are an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on protected characteristics.



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