Event Planning Specialist

2 weeks ago


Atlanta, Georgia, United States Georgia State University Full time

Position: Event Planning Specialist

Organization: Georgia State University

The Event Planning Specialist plays a crucial role in supporting registered student organizations, university departments, and external clients with their venue reservations and event coordination needs for gatherings held in university-managed facilities. This position is focused on providing expert guidance to clients regarding room capacities, setup configurations, and available equipment, ensuring a seamless event experience.

WHY CHOOSE Georgia State University?

· A dynamic and adaptable work environment

· Comprehensive benefits package, including health, dental, vision, tuition assistance, and retirement plans

· A collaborative culture that values knowledge sharing among diverse stakeholders

· Opportunities for professional growth and mentorship

· A vibrant and expanding center within an academic institution

KEY RESPONSIBILITIES

  • Manage and process reservation requests from registered student organizations, university departments, and external clients, facilitating over 12,000 requests annually with more than 8,000 events occurring in university-managed spaces.
  • Support daily office operations, including procurement, maintenance of office software and equipment, troubleshooting technical issues, and managing front-desk scheduling.
  • Provide clients with detailed information regarding the capacity and capabilities of event spaces, including a variety of meeting rooms and auditoriums.
  • Guide clients through the event planning process by conducting meetings, offering tours of the facilities, creating room layouts, drafting contracts, explaining policies, and addressing billing inquiries.
  • Ensure an exceptional experience for all clients by assessing their event requirements, objectives, and budget, while connecting them with appropriate campus resources.
  • Coordinate and communicate specific event needs regarding room setups and equipment according to client specifications.
  • Engage with clients on the day of the event, particularly for significant gatherings, to provide necessary support and ensure satisfaction.
  • Follow up with clients after events to gather feedback on their experiences.
  • Assist in maintaining up-to-date literature, forms, and documents utilized by the office.

Qualifications:

Minimum Requirements:

Bachelor's degree or a combination of education and relevant experience.

Preferred Qualifications:

  • Outstanding customer service skills with the ability to build strong relationships with clients while adhering to policies.
  • Meticulous attention to detail.
  • Strong organizational, analytical, and problem-solving abilities.
  • Excellent verbal and written communication skills, capable of handling sensitive situations with professionalism.
  • Proven ability to multitask, work independently, and prioritize effectively.


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