Product Service Support Specialist

3 days ago


Tucson, Arizona, United States Road Machinery Full time
Product Service Support Representative

Are you passionate about heavy equipment and driven to exceed customer expectations? We seek a Product Service Support Representative to join our team at Core Machinery, a leading provider of equipment and remanufactured parts since 1955.

Key Responsibilities:
  • Become the service expert: Conduct equipment inspections, identify repair needs, and create targeted solutions for your clients.
  • Generate leads and close deals: Utilize prospecting techniques, conduct cold calls and site visits, and deliver compelling sales presentations to convert leads into sales.
  • Be a territory champion: Develop effective marketing strategies, promote our service, parts, and sales offerings, and actively engage with customers within your designated area.
  • Stay organized and data-driven: Utilize our CRM system to record activities, track progress, and contribute to overall sales success.
Requirements:
  • Proven track record: Minimum 3 years of outside sales experience, preferably in heavy equipment. Product Support Sales experience is a must.
  • Industry knowledge: Prior service or parts experience at Komatsu, Caterpillar, or a similar dealership is a plus.
  • Sales mastery: Strong negotiation skills and the ability to overcome objections to close deals.
  • Technical aptitude: Ability to understand hydraulic and electrical schematics.
  • Independent and driven: Self-motivated with a proactive approach to achieving sales goals.
  • Travel ready: Valid driver's license, clean driving record, and willingness to travel regularly, including overnight stays.
The Core Machinery Advantage:
  • Competitive salary and benefits package, including medical, dental, vision insurance, 401(k), paid time off, and more.
  • Opportunity to make a real impact on our customers' success.
  • Supportive and collaborative work environment with a focus on growth and development.


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