Service Support Specialist
4 weeks ago
As a Service Support Specialist, you will play a vital role in our team, providing exceptional support to our customers and ensuring the smooth operation of our service department.
Key Responsibilities:
- Assist dispatch in creating work orders and maintaining billing notes
- Handle clerical duties such as scanning, filing, and managing daily mail
- Welcome and guide customers in tagging their equipment for repairs
- Manage UPS shipments and ensure accuracy and proper documentation
- Ensure components are stored correctly in the warehouse or attached to Service Work Orders
- Prioritize safety and follow our accident prevention procedures
- Embrace new challenges assigned by the Branch Manager
Requirements:
- High School diploma or equivalent
- Two years of education and/or experience in a related field
- Strong customer service, communication, and problem-solving skills
- Successful completion of a pre-employment drug screen and criminal background check
- Safety-first attitude and self-motivated and organized
Physical Demands:
- Primarily work in a typical office environment
- Occasional light lifting of office equipment, supplies, and boxes
- Balanced posture with a mix of sitting, walking, and standing throughout the day
- Comfortably operate computers and office equipment
At General Parts, LLC, we value our employees and offer a dynamic work environment with opportunities for growth and development.
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