Member Support Specialist

3 weeks ago


Tucson, Arizona, United States Pima Federal Credit Union Full time
Job Title: Member Support Specialist

Pima Federal Credit Union is seeking a highly motivated and customer-focused Member Support Specialist to join our team. As a key member of our call center, you will be responsible for providing exceptional service to our members, promoting financial products and services, and building strong relationships with our customers.

Key Responsibilities:
  • Process telephone inquiries, transfers, mobile and online support, product and service inquiries and recommendations, account maintenance, and member relationship building.
  • Assist with accepting loan applications via telephone.
  • Meet individual and team goals, and stay up-to-date on all credit union products and services.
  • Promote financial products and services to improve members' well-being.
Requirements:
  • High school diploma or equivalent.
  • One year of financial institution experience as a Teller, Member Service Representative, Call Center Representative, or similar role.
  • Call Center Experience preferred.
  • Intermediate level proficiency with computers and software applications including Microsoft Office Suite.
  • Working knowledge of Symitar (Episys) preferred.
  • Bilingual - English/Spanish (preferred).
What We Offer:
  • Insurance: Medical, dental, and vision - each benefit has a generous contribution from the credit union.
  • Retirement: 401(k) plan with company match and 100% company-funded pension plan.
  • Generous paid time off policies, including 11 paid holidays.
  • Tuition Reimbursement.
  • Access to on-demand pay and one-on-one financial planning.
  • An award-winning wellness program.
  • Access to an on-site car repair service.

Pima Federal Credit Union is a not-for-profit financial cooperative that has been serving our members since 1951. We are committed to delivering smart, simple, and personal financial services to our members. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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