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GCS Product Support Specialist
2 months ago
We are seeking a highly skilled Product Support Engineer to join our team at Roche in Tucson, AZ. As a Product Support Engineer, you will play a critical role in providing technical support to our customers and internal stakeholders.
Key Responsibilities- Provide Level 2 troubleshooting and support for on-market products
- Participate in design reviews and provide feedback to design teams
- Create and update documentation, train internal personnel, and collaborate with product/software development teams
- Apply knowledge of engineering/IT principles, installation and repair procedures, system and hardware design, and troubleshooting principles and practices
- Estimated 25% travel (domestic/international)
- Bachelor's degree in Medical Technology, Microbiology, Information Technology, or related discipline
- 2 years of progressive experience, with prior experience with industry or diagnostics products
- Preferred qualifications: 1 year Technical Support Experience (Customer facing role incorporating experience with troubleshooting and training methodologies)
We offer a competitive salary range of $66,500 - $123,500, based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.
At Roche, we are committed to diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all employees. We are an equal opportunity employer and strictly prohibit unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.
