Service Support Specialist
20 hours ago
Unlock Your Potential as a Service Support Specialist
Position Summary:
We're seeking a Service Support Specialist to be the backbone of our team, tackling a variety of tasks across all departments.
Essential Functions:
Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.
Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
Safety Advocate: Prioritize safety and follow our accident prevention procedures.
Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager.
Responsibilities of the Position:
Team Player: This is a non-supervisory role, reporting to the Branch Manager.
Decision Influencer: Your actions can impact people, finances, and our organization's reputation.
Minimum Qualifications:
Educational Foundation: High School diploma or its equivalent.
Experience Insight: Two years of education and/or experience in a related field.
Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
Safety-First Attitude: Prioritize safety in all you do.
Self-Motivated and Organized: Excel at working independently with minimal supervision.
Physical Demands:
Office Oasis: Primarily, work in a typical office environment.
Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
Balanced Posture: A mix of sitting, walking, and standing throughout your day.
Tech-Savvy: Comfortably operate computers and office equipment.
Ready to unlock your potential as a Service Support Specialist? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional
#dispatcher #customerservice #billing
Company DescriptionOver the last 80 years the General Parts Group has grown to become one of the largest Foodservice Equipment Support companies in the USA. Our award-winning service department, GP- ServiceDirect currently supports a field service force of over 200 technicians, providing service in all or part of 26 states throughout the USA.-
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