Guest Services Coordinator

1 week ago

Tulsa, Oklahoma, United States Montereau Full time

Position Overview:
Montereau is in search of a dedicated PRN Guest Services Coordinator to foster a warm and inviting atmosphere for our residents, their families, guests, and staff by delivering exceptional customer service aligned with our mission and values.

About Montereau:
Montereau stands as Tulsa's leading retirement community, committed to enhancing the lives of seniors and their caregivers. We provide enriching independent living experiences, complemented by top-tier services and amenities, as well as both short- and long-term care options. Our goal is to promote healthier, happier, and longer lives by transforming the aging experience.

Employee Satisfaction:
We believe that the satisfaction of our residents is directly linked to the satisfaction of our team members. To support this, we offer competitive compensation, comprehensive benefits, and a nurturing work environment.

Benefits for PRN Guest Services Coordinator:
- 401(k) retirement plan with a 4% company match (plus an additional 1% for a total of up to 5% from Montereau)
- Employee wellness initiatives, including access to an onsite fitness center and pool
- Employee Assistance Program
- Opportunities for pay advances
- Holiday pay
- Year-end monetary appreciation gifts from residents
- Team member service gift program
- Engaging social events
- Affordable meal options for team members and discounts at the onsite restaurant
- Discounts at the onsite spa and salon

Role Responsibilities:
As a Guest Services Coordinator, you will be the face of Montereau, often serving as the first point of contact for many individuals. Your role involves:

  • Providing high-quality customer service and creating a welcoming environment for our senior residents.
  • Building meaningful relationships with residents through daily interactions.
  • Greeting, assisting, and directing residents, family members, guests, and staff throughout your shift.
  • Ensuring resident safety by completing reports, performing data entry, and maintaining check-in systems.
  • Supporting administrative staff by collaborating on delegated projects.

Your commitment to excellent customer service will shine as you engage with inquiries of all kinds, making a positive impact on the lives of our residents and their families.

Qualifications:
- Ability to manage multiple tasks while maintaining attention to detail
- Strong prioritization skills and the ability to remain composed amidst interruptions
- Intermediate proficiency in Microsoft Office, including Word, Excel, and Outlook, with a willingness to learn new software
- Capability to perform physical tasks typical of a Guest Services Coordinator
- A self-motivated, positive attitude with a genuine interest in serving senior adults
- Excellent communication skills and a friendly demeanor

Work Schedule:
This position operates on a PRN basis, providing coverage for regularly scheduled team members as needed. Flexibility is essential, as our concierge desks are open seven days a week from 8 AM to 8 PM.

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