Guest Services Coordinator
1 week ago
Eastern Sports Management is currently seeking applications for the position of Front Desk Staff at the Titan Sports & Performance Center. This role serves as the initial point of contact for visitors, requiring a commitment to delivering exceptional guest service. The Front Desk Staff is responsible for addressing a wide range of inquiries related to services and activities available at the facility, including membership options, leagues, events, and other offerings.
Key Responsibilities:
- Welcome guests and provide detailed information about available services and activities.
- Deliver friendly and courteous service to all visitors.
- Address and resolve guest complaints, either independently or with supervisory support.
- Facilitate the registration process for various services and activities.
- Handle payment transactions in accordance with established procedures.
- Maintain an accurate cash drawer following property standards.
- Complete shift reports as required by property protocols.
- Process and file necessary waivers for activity participation.
- Utilize front desk technology effectively, including multi-line phone systems and workstations.
- Perform additional duties as assigned by supervisory personnel or management.
- Uphold strict confidentiality regarding guest information.
- Exhibit strong verbal communication skills.
- Maintain a professional demeanor in appearance and interactions.
- Possess excellent organizational skills and attention to detail.
- Demonstrate the ability to remain composed in a fast-paced environment.
- Handle multiple tasks efficiently while prioritizing responsibilities.
- Stay calm and professional during emergency situations.
- Availability to work evenings, weekends, and holidays as needed.
- No prior experience is necessary; however, experience in guest-facing roles is preferred.
- Ability to communicate effectively in English; additional language skills are a plus.
- Competence in basic math for payment calculations.
- Familiarity with windows-based systems and related equipment is required.
- Standing: Constantly (>66%)
- Sitting: Frequently (33-66%)
- Walking/Running: Occasionally (
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