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Patient Services Coordinator

2 months ago

Chicago, Illinois, United States UHS Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Operator to join our team at UHS. As a Front Desk Operator, you will be the first point of contact for patients, visitors, and staff, providing exceptional customer service and ensuring a smooth and efficient experience.

Key Responsibilities
  • Provide courteous and professional greetings to all callers and visitors
  • Record and deliver messages to medical staff in a timely manner
  • Be the point of contact for hospital codes and miscellaneous announcements
  • Greet clients in the reception area and monitor the lobby and exits
Requirements
  • High School Diploma
  • Minimum of one year administrative experience preferred
  • Experience in customer service or healthcare also preferred
  • Strong computer skills and experience with software applications
  • Solid communication and customer service skills
Working Conditions

This role requires working in a hospital lobby environment, which may involve exposure to psychiatric patients who may exhibit violent/aggressive behavior. Potential exposure to communicable diseases, blood/body fluids, and other hazardous waste is also possible.

Physical Requirements
  • Ability to communicate verbally in a clear and concise manner
  • Push, pull, and lift up to 40 pounds
  • Intermittent sitting, standing, walking, bending, and stooping