Insurance Customer Service Representative

5 days ago


Miami, Florida, United States Kingdom Tree Insurance Group Full time
Job Overview

Kingdom Tree Insurance Group is seeking a highly skilled and experienced Insurance Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service to our clients, conducting policy reviews, and handling client inquiries.

Key Responsibilities:

  • Provide top-notch customer service to our clients over the phone, ensuring their needs are met and exceeded.
  • Requote current clients and prospects to ensure they have the best coverage at the best rates, driving business growth and revenue.
  • Conduct thorough policy reviews to identify opportunities for additional coverage or savings, enhancing client satisfaction and loyalty.
  • Process payments, endorsements, and policy changes efficiently, maintaining accurate records and documentation.
  • Sell new policies to clients and prospects, ensuring they have the correct coverage, and meeting sales targets.
  • Maintain accurate records and documentation for all client interactions, ensuring compliance and regulatory requirements.

Requirements:

  • Candidate must have an Active Property and Casualty License to be considered.
  • 3-5 years of insurance experience, with a strong knowledge of the insurance market, preferably in Florida.
  • Coachable and open to feedback, with a willingness to learn and adapt to office changes, ensuring continuous improvement.
  • Flexible and able to handle multiple tasks and priorities, working independently and as part of a team.
  • Excellent communication skills and a commitment to professionalism, ensuring exceptional customer service and relationships.


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