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Job Description

**About Twine Chart**

Twine Chart is a dynamic and innovative data analytics solutions provider specializing in delivering comprehensive data visualization and business intelligence tools. We empower businesses to make informed decisions by transforming complex data into easily understandable visual formats. Our team is dedicated to delivering cutting-edge data-driven solutions that enhance decision-making.

**Position Overview**

We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, helping them with their inquiries and providing top-notch service. As a key player in our customer support team, you will handle inbound calls, assist customers with their concerns, and ensure that their experience with our company is exceptional. Your ability to communicate effectively, coupled with your problem-solving skills, will be crucial in addressing customer inquiries, managing complaints, and guiding customers through our products and services.

**Key Responsibilities**

  • Answer inbound customer calls and assist customers with inquiries.
  • Provide accurate information regarding our products and services.
  • Resolve customer complaints in a professional and efficient manner.
  • Document interactions with customers accurately in our system.
  • Follow up with customers to ensure satisfaction and offer additional assistance.
  • Maintain knowledge of current promotions and product offerings.
  • Collaborate with team members to improve processes and share best practices.

**Requirements**

  • High school diploma or equivalent; associate degree preferred.
  • Previous experience in a call center or customer service role is a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficient in using computer systems and software applications.
  • Willingness to work flexible hours, including evenings and weekends.

**Benefits**

  • Comprehensive health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off (PTO) and holidays
  • Professional development opportunities
  • Employee wellness programs