WordPress Technical Support Specialist

3 weeks ago


Jupiter, Florida, United States Rocket Full time

We're seeking a skilled WordPress Support Engineer to join our team at Rocket. As a key member of our front-line support team, you'll be responsible for delivering exceptional customer service and ensuring our customers' experience is unparalleled.

As a WordPress Support Engineer, you'll be the first point of contact for our customers whenever they have any issues on their websites. You'll provide support through Live Chat, Tickets, and Slack, and help customers troubleshoot and fix common WordPress issues.

Key responsibilities include:

  • Providing customer support through various channels
  • Helping customers troubleshoot and fix WordPress issues
  • Writing knowledge base articles and technical blog posts
  • Converting recurring issues into feature requests for our development team
  • Assisting customers with migrating their WordPress sites to our platform

We're looking for someone with:

  • 2+ years of experience with WordPress
  • Excellent written and verbal communication skills in English
  • Previous experience with Live Chat and/or helpdesk tools
  • Familiarity with common web hosting stacks (cPanel, NGINX, Apache, MySQL, etc.)
  • Knowledge of Linux command line (SSH) and WP-CLI
  • Extensive experience with troubleshooting WordPress

We offer a remote position with flexible vacation time, opportunities for skill development, and a fun, driven team environment. We're an equal opportunity employer committed to diversity and inclusion, and we're happy to provide accommodations for people with disabilities.



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