IT Support Specialist

5 hours ago


Jupiter, Florida, United States Voloridge Investment Management Full time
Job Summary

Voloridge Investment Management is a fast-paced, quantitative investment management firm seeking a highly organized IT Support Administrator to provide support for all users and their environments.

Key Responsibilities
  • Provide technical support for all users, including troubleshooting computer problems and resolving issues with software and hardware.
  • Manage user requests, including setting up equipment, performing installations, and coordinating with other IT members for new application deployment.
  • Ensure all Voloridge employees have the resources needed to perform their daily job functions efficiently and effectively.
  • Work closely with the IT team to ensure all systems are following security and audit requirements.
  • Record all incidents and requests into the Helpdesk system for audit and review.
Requirements
  • 3+ years of experience with 1st line technical support and managing user requests.
  • 3+ years of experience troubleshooting computer problems.
  • Windows 10/11 Desktop Support.
  • Experience managing new user setup from procurement through onboarding and training.
  • The ability to work daily, onsite in our Jupiter office.
  • High level of analytical thinking to solve problems.
  • High level of communication to all levels of business.
Preferred Skills
  • Mac Desktop support.
  • Microsoft IT Support Specialist / CompTIA A+ certifications.
  • Experience working with a trading / financial / investment / accounting company.


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