Customer Service Representative

7 days ago

Jupiter, Florida, United States Deposita, An Allied Universal Company Full time
Job Overview

Deposita, An Allied Universal Company, is a leading provider of cash management solutions. We serve customers in retail, wholesale, and banking sectors through in-depth consultations, ensuring every security need is met and exceeded.

Job Responsibilities

The Customer Experience Representative plays a pivotal role in providing the highest quality customer experience to our customers. Key responsibilities include:

  • Identifying customers' needs, clarifying information, and providing direct support or guidance towards resolution
  • Tackling a variety of problems in technical systems with skill and accuracy
  • Creating cases for all calls and emails received, entering the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalated to the appropriate next level
  • Willingsness and ability to be cross-trained in other areas of the department
  • Consistently demonstrating effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance
Requirements

To be successful in this role, candidates must have:

  • A high school diploma or equivalent
  • A minimum of two (2) years of work experience in a Technical Customer Service Call Center
  • A stable work history demonstrating strong understanding of customer service and customer relations, high motivation, and strong desire to learn, ability to exercise good judgment and decision-making, familiarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems, effective written and oral communication skills, ability to assess and evaluate situations effectively, skilled in identifying critical issues quickly and accurately, able to write informatively, clearly, and accurately, problem-solving and analytical skills, and ability to work in a team environment
Preferred Qualifications

Candidates with experience in a technical support role, or other technical experience, an Associate's degree in information technology, Computer Science, or a related field, basic understanding of software/hardware troubleshooting, experience in Service Now and TalkDesk, and experience in retail cash offices are preferred.

Benefits

Deposita, An Allied Universal Company, offers a comprehensive benefits package, including medical, dental, vision, basic life, AD&D, and disability insurance, enrollment in our company's 401(k) plan, subject to eligibility requirements, eight paid holidays annually, five sick days, and four personal days, and vacation time offered at an accrual rate of 3.08 hours biweekly.

Equal Opportunity Employer

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

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