Customer Experience Technical Representative
2 weeks ago
Deposita, an Allied Universal Company, is seeking a skilled Customer Experience Technical Representative to join our team. As a key member of our technical support team, you will be responsible for providing timely, efficient, and professional service to all customers and partners.
Key Responsibilities:
- Provide technical support for customers via phone, email, and chat
- Diagnose and troubleshoot device issues
- Configure and troubleshoot devices
- Collaborate with cross-functional teams to resolve customer issues
Requirements:
- High school diploma or equivalent
- Minimum 2 years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
Preferred Qualifications:
- Experience working in a call center environment
- Knowledge of cash automation technology
- Fluency in French (Canadian dialect)
Benefits:
- Medical, dental, and vision insurance
- 401(k) plan
- Eight paid holidays annually
- Vacation time offered at an accrual rate of 3.08 hours biweekly
Equal Opportunity Employer:
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.
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