On-Site AV Support Specialist
2 weeks ago
ServiceNow Duties:
Resolve Level 2 or 3 service requests.
Manage incidents and requests through ServiceNow.
Collaborate with various teams for effective change management.
Oversee and manage network modifications (opportunities for overtime may be available for after-hours and weekend work, as required).
Webex Control Hub Responsibilities:
Ensure operational status of Webex devices.
Set up new devices within the Webex Control Hub.
Manage Cisco endpoints and Pexip systems.
Engage in collaborative testing scenarios.
Work alongside networking and security teams.
Apply CCNA-level expertise for troubleshooting tasks.
Professional Conduct:
Exhibit a polished and professional demeanor when interacting with C-Level Executives.
*** On-site presence required 3 days a week - Manager offers flexibility for overtime hours.
At Insight Global, we are dedicated to fostering diverse and inclusive workplaces where individuals can express their authentic selves daily.
Qualified applicants will be considered for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other characteristic protected by applicable laws, regulations, and ordinances.
If you require assistance or a reasonable accommodation due to a disability during the application or recruitment process, please submit a request.
Required Qualifications:
Certified Technology Specialist (CTS)
Comprehensive knowledge of voice network system standards and requirements.
Familiarity with data network technologies, including routers, switches, and firewalls, is advantageous; Proficient in protocols such as TCP/IP, IP subnetting, VLANs, Ethernet, DHCP, DNS, QoS, SIP, and H.323.
Basic understanding of IP telephony, VoIP, SIP, or similar technologies.Exceptional customer service skills, particularly in supporting C-Level Executives.
Proficient in troubleshooting audio-visual conferencing systems.
Familiarity with Cisco Webex Control Hub.
Experience with major video conferencing equipment, including Webex Devices and Cisco Telepresence MCU (multipoint control units) and control systems.
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