Cloud Technical Support Specialist

4 weeks ago


Montgomery, Alabama, United States Oracle Full time

Job Summary

Oracle is seeking a highly skilled Techno-Functional Support Analyst to join our team. As a key member of our customer success services, you will be responsible for providing exceptional support to our customers, ensuring their Oracle technology investments deliver the desired results.

Key Responsibilities

  • Provide technical support and troubleshooting for complex customer issues related to Oracle Fusion SCM products.
  • Collaborate with customers to understand their business requirements and provide tailored solutions.
  • Develop and deliver formal training sessions to share knowledge with teammates.
  • Work closely with cross-functional teams to resolve customer issues and improve overall customer experience.

Requirements

  • 8+ years of hands-on experience in Oracle Fusion SCM implementation and support.
  • Strong technical skills, including knowledge of Oracle products and problem-solving abilities.
  • Excellent communication and customer interaction skills.
  • Ability to work in a remote environment with occasional travel to customers.

What We Offer

  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) Savings and Investment Plan with company match.
  • Flexible vacation and 11 paid holidays.
  • Employee Stock Purchase Plan and financial planning resources.

Oracle is an Equal Employment Opportunity Employer

We are committed to diversity and inclusion in the workplace. If you require accessibility assistance or accommodation for a disability, please let us know.



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