Patient Service Representative
2 days ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Family Health Centers of San Diego. As the first point of contact for patients, you will be responsible for greeting patients, registering them, and placing their information into our electronic record keeping system. Your excellent communication skills and ability to multitask will be essential in providing exceptional customer service and ensuring a smooth patient experience.
Key Responsibilities- Manage the patient check-in and check-out process, including identification verification, demographic and insurance updates, and form completion.
- Collect specified co-pays and payments from patients, screen for eligibility, and provide financial assistance when necessary.
- Follow policies and procedures for collecting and handling cash.
- Ensure accurate and timely entry of patient information into the Electronic Health Record.
- Confirm, request, and process referrals and authorizations for specialty services.
- Contact patients to schedule appointments and make reminder/recall notifications.
- Respond to customer billing and payment inquiries, escalating issues as needed.
- Display a proactive approach to customer service, listening to patients, taking ownership of solutions, and identifying customer needs.
- Perform general clerical duties, such as scanning information, tracking data, and receiving and sorting correspondence and packages.
- High School diploma or GED equivalent required.
- Medical Assistant Certification, CNA certification, or Medical Terminology course preferred.
- 1-year experience in community healthcare preferred.
- Bilingual English/Spanish preferred.
- Competitive Salary with Excellent Benefits.
- Retirement Plan with Employer Match.
- Paid Time Off, Extended Sick Leave, and Paid Holidays.
- Medical/Dental/Vision/FSA/Life Insurance.
- Employee Discounts and Wellness Programs.
We are proud to continue our mission of providing accessible services to over 210,000 patients across San Diego County. The successful candidate will have a demonstrated commitment to community medicine and providing culturally competent care to the medically underserved.
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San Diego, California, United States The E.W. Scripps Company Full time{"title": "Patient Service Representative", "content": "Key ResponsibilitiesInteract with patients and providers to gather information for accurate registration and appointment scheduling.Collect and verify patient demographic and insurance information.Process payments and manage the check-in and check-out process.Schedule and confirm appointments, and...
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