Associate General Manager
24 hours ago
Service King is seeking a highly motivated and detail-oriented Associate General Manager to join our team. As an Associate General Manager, you will play a critical role in supporting the General Manager's efforts to lead the shop's operations and ensure the location meets or exceeds corporate goals for customer service, gross profit, and operational efficiency.
Key Responsibilities:- Support the General Manager in managing the front and back of shop operations, ensuring a high level of shop throughput, production quality, and efficiency.
- Assist in labor assignment and production management, prioritizing vehicles for teardown or paint.
- Support teammates during peak times by receiving customers, checking-in vehicles, and writing estimates as needed.
- Assist in attaining production goals and standards, ensuring all repairs are in line with Service King and I-Car quality standards.
- Manage shop payroll and staffing, ensuring production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing.
- Develop and implement strategies to improve shop performance, customer satisfaction, and employee engagement.
- Ability to work collaboratively with others to meet shared objectives.
- Ability to meet deadlines and achieve successful results.
- Proficient knowledge and use of estimating software.
- Proficient with Computers and other technology.
- Valid Driver's License is required.
- Legally authorized to work in the United States.
- Bilingual (Spanish).
- I-Car certification.
- Knowledge of Collision Industry, including high-level knowledge of insurance procedures and requirements for a variety of carriers.
- Previous experience working in CCC ONE Total Repair Platform.
Service King is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package and opportunities for professional growth and development.
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