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Front Desk Representative

2 months ago

Costa Mesa, California, United States HEI Hotels & Resorts Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts.

Job Summary:

The Front Desk Agent will be responsible for providing exceptional guest service, handling guest arrivals and departures, and ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities:
  • Greet guests warmly and efficiently, ensuring a positive first impression.
  • Process guest arrivals and departures, including check-in, check-out, and room assignments.
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Manage guest room assignments, including room changes and cancellations.
  • Process payments and handle guest billing.
  • Provide information and recommendations on local attractions, dining, and activities.
  • Collaborate with other hotel departments to ensure seamless guest service.
Requirements:
  • High school diploma or equivalent required.
  • Hotel experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and accuracy with handling cash and credit transactions.
Benefits:

HEI Hotels & Resorts offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates.