Front Desk Associate

2 days ago

Costa Mesa, California, United States Marriott Costa Mesa Full time
About Us

Located in the heart of Orange County, Costa Mesa Marriott offers a unique blend of excellent service, upscale amenities, and a Southern California location that makes it easy for guests to explore the area.

As a member of our team, you will enjoy a range of benefits, including town hall meetings with incentives, team-building activities, holiday parties, treat carts, ice cream socials, and lunches with the General Manager.

Additionally, you will have access to free shift meals and a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan with matching funds.

We are committed to building a diverse and inclusive workplace, and we encourage applicants from all backgrounds to apply.

Responsibilities
  • Greet guests immediately with a friendly and sincere welcome.
  • Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information.
  • Complete the registration process by inputting and retrieving information from a computer system.
  • Promote HEI Hotels and Resorts and brand marketing programs.
  • Make appropriate selections of rooms based on guest needs.
  • Code electronic keys.
  • Non-verbally confirm the room number and rate.
  • Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
Qualifications
  • High school diploma or equivalent required, and college degree preferred.
  • Hotel experience preferred.
  • Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
  • Ability to effectively deal with internal and external customers.
  • Ability to stand and move throughout the front office and continuously perform essential job functions.
  • Ability to access and accurately input information using a moderately complex computer system.
  • Ability to observe and detect signs of emergency situations.
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons.
  • Effective verbal and written communication skills.

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