Front Desk Associate
2 days ago
Located in the heart of Orange County, Costa Mesa Marriott offers a unique blend of excellent service, upscale amenities, and a Southern California location that makes it easy for guests to explore the area.
As a member of our team, you will enjoy a range of benefits, including town hall meetings with incentives, team-building activities, holiday parties, treat carts, ice cream socials, and lunches with the General Manager.
Additionally, you will have access to free shift meals and a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) savings plan with matching funds.
We are committed to building a diverse and inclusive workplace, and we encourage applicants from all backgrounds to apply.
Responsibilities- Greet guests immediately with a friendly and sincere welcome.
- Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action, and provide accurate information.
- Complete the registration process by inputting and retrieving information from a computer system.
- Promote HEI Hotels and Resorts and brand marketing programs.
- Make appropriate selections of rooms based on guest needs.
- Code electronic keys.
- Non-verbally confirm the room number and rate.
- Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.
- High school diploma or equivalent required, and college degree preferred.
- Hotel experience preferred.
- Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to effectively deal with internal and external customers.
- Ability to stand and move throughout the front office and continuously perform essential job functions.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to observe and detect signs of emergency situations.
- Ability to establish and maintain effective working relationships with associates, customers, and patrons.
- Effective verbal and written communication skills.
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