Front Desk Associate

4 days ago


Costa Mesa, California, United States Marriott Costa Mesa Full time
About Us

Located in the heart of Orange County, the Costa Mesa Marriott offers a unique blend of luxury and convenience. Our hotel provides excellent service, upscale amenities, and a prime location that allows guests to explore the area with ease.

Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Responsibilities
  • Greet guests with a warm and welcoming smile, providing a positive first impression of our hotel.
  • Process guest arrivals and departures, ensuring accurate and efficient check-in and check-out procedures.
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Manage room assignments, including room changes and cancellations.
  • Process payments and handle guest transactions, including credit card authorizations and cash handling.
  • Provide information and recommendations to guests on hotel amenities, services, and local attractions.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
Requirements
  • High school diploma or equivalent required; college degree preferred.
  • Previous hotel experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to stand and move throughout the front office and hotel property.
Benefits

At HEI Hotels and Resorts, we offer a comprehensive benefits package that includes competitive pay, medical and dental insurance, vision insurance, and a 401(k) savings plan with matching funds. We also offer a wide range of discounts and perks, including pet insurance and hotel room discounts.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.



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