Camera Customer Relations Representative I
2 weeks ago
About the Role
Canon USA is seeking a skilled Customer Service Representative to work in our Costa Mesa, CA factory service center. As a Camera Customer Relations Representative, you will be responsible for repair estimation data entry and minimal reporting into an Excel spreadsheet. This role requires face-to-face interaction with customers at the front counter, as well as communication via telephone to verify or update estimates.
Key Responsibilities
- Create repair estimates and process repair orders
- Provide telephone assistance to internal and external customers regarding repairs and repair status inquiries
- Process repair issues and input data into the database
- Tend to Canon Professional Service members in the Customer Experience Center
- Deliver completed repairs to customers
- Investigate escalations, inquiries, and complaints
About You
We are looking for a candidate with excellent organizational, analytical, and communication skills. Experience with digital photographic equipment and associated processes is desirable. The ability to work well with a team and manage multiple assignments in a fast-paced environment is essential.
What We Offer
Canon USA offers a competitive compensation package, including medical, dental, and vision benefits, as well as a 401(k) Savings Plan and discretionary profit sharing. We also offer educational assistance, recognition programs, and a comprehensive list of benefits available at our website.
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Camera Customer Relations Representative I
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Costa Mesa, California, United States Canon USA & Affiliates Full timeAbout the RoleCanon USA is seeking a skilled Customer Service Representative to work out of our Costa Mesa, CA factory service center. As a Camera Customer Relations Representative I, you will be responsible for repair estimation data entry, minimal reporting, and face-to-face communication with customers. You will also provide telephone assistance to...
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