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PRRC Training Coordinator
2 months ago
ENT and Allergy Associates, LLP, along with Quality Medical Management Services USA, LLC, is in search of a dedicated and personable full-time PRRC Call Center Trainer for our corporate office.
Position Overview
Under the supervision of the Training Supervisor, the Training Specialist will play a key role in developing and executing training programs for all call center personnel across our three facilities. This role involves close collaboration with various departments to assess and identify training requirements and emerging trends.
Key Attributes:
- Friendly demeanor and professional presence
- Strong verbal and written communication abilities
- Exceptional follow-up skills
- Capable of managing multiple tasks and prioritizing effectively
- Willingness to adapt working hours to support team needs
Core Responsibilities:
- Demonstrate superior written and oral communication skills
- Proficient in MS Office applications, including Word, Excel, and PowerPoint
- Innovative thinker with a creative approach to problem-solving
- Team-oriented with a focus on collaboration
- Strong planning and organizational capabilities
- Excellent presentation skills
- Adept at multitasking
- Ability to work autonomously
Additional Responsibilities:
This job description is intended to provide a general overview of the position and is not exhaustive of all tasks, duties, or responsibilities associated with it. Responsibilities may evolve over time, with or without notice.
Work Schedule: Monday - Friday: 8 AM - 4:30 PM (flexibility required)
We offer a competitive salary along with a comprehensive benefits package, which includes medical and dental insurance.
About ENT and Allergy Associates, LLP (ENTA):
ENTA is the largest and most comprehensive practice specializing in ear, nose, throat, allergy, and audiology services in the United States, featuring 55 locations and over 220 physicians. Each clinical site provides a full range of services, including General Adult and Pediatric ENT, Voice and Swallowing, Facial Plastics and Reconstructive Surgery, Inner Ear Disorders, Asthma, Clinical Immunology, Diagnostic Audiology, Hearing Aid dispensing, and Sleep Services. ENTA has a clinical partnership with The Mount Sinai Hospital for head and neck disease treatment and collaborates with the American Cancer Society to educate and treat patients with smoking-related disorders and cancer. The practice has also expanded its clinical capabilities to include advanced Immunodeficiency trials.
