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Customer Technical Solutions Specialist

2 months ago

Greenville, Texas, United States S Full time

The Customer Technical Solutions Specialist plays a vital role in delivering exceptional technical assistance to clients utilizing EDI and Reno products. This position entails addressing initial inquiries, providing detailed guidance, and employing various software tools to effectively troubleshoot issues and manage warranty claims.

The ideal candidate will possess outstanding communication abilities, meticulous attention to detail, and a robust technical foundation.


Key Responsibilities:
  • Deliver precise information and support to clients regarding troubleshooting and installation processes.
  • Work collaboratively with engineering and marketing departments to develop training resources and technical documentation.
  • Leverage ticketing and CRM platforms to oversee customer inquiries.
  • Create reports and relay insights to product teams to enhance product performance.
  • Demonstrate proficiency in MS Office, HubSpot CRM, and other internal systems.
  • Manage Return Merchandise Authorization (RMA) sales orders utilizing ERP software.
  • Be open to occasional travel for training purposes.

Qualifications:
  • High school diploma or GED is required; a bachelor's degree is preferred.
  • Exceptional interpersonal and communication skills.
  • Technical knowledge in electronics and traffic safety systems.
  • Familiarity with traffic signal control technologies.
  • Patience and effective communication skills over the phone.
  • Ability to articulate technical concepts to non-technical audiences.
  • Strong problem-solving skills.
  • Experience in technical support, ideally within the traffic control electronics sector.
  • Understanding of signalized intersection technology and Intelligent Transportation Systems (ITS) applications.
  • Preferred experience as a signal technician.
  • IMSA certification is desirable.
  • Background in creating technical manuals and training materials.

This job description outlines the responsibilities and qualifications for the Customer Technical Solutions Specialist position at a company focused on traffic control electronics and ITS solutions. The role demands a candidate with a solid technical background, exceptional communication skills, and a customer-centric approach.