Housekeeping Team Leader

2 weeks ago

Reno, Nevada, United States Aimbridge Hospitality Full time

Job Overview

The Housekeeping Team Leader plays a crucial role in overseeing and coordinating the housekeeping operations within designated areas. This position involves inspecting guest accommodations to ensure they meet quality standards, assisting Room Attendants as necessary, and providing essential training. In the absence of the Housekeeping Manager, this role will assume all related responsibilities.

Key Qualifications

+ A minimum of 2 to 3 years of progressive experience in the hospitality industry or a related field is required.

+ A High School diploma or equivalent is mandatory.

+ Relevant college coursework is advantageous.

+ Previous supervisory experience is preferred.

Core Responsibilities

+ Approach all interactions with guests and team members in a welcoming and service-oriented manner.

+ Maintain consistent attendance in alignment with company standards, adapting to the hotel's needs.

+ Uphold high standards of personal appearance and grooming, including proper uniform and identification.

+ Adhere to all company policies and regulations to promote safe and efficient hotel operations.

+ Conduct daily inspections of staff performance within assigned areas to ensure standards and productivity are met.

+ In the absence of the Housekeeping Manager, inspect all VIP rooms and communicate their status to the Front Office.

+ Oversee the orderly closing of floors at the end of shifts, ensuring Room Attendants' carts are clean and stocked appropriately.

+ Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office punctually.

+ Maintain a key control system.

+ Supervise all Laundry and Housekeeping staff, holding them accountable for their performance.

+ Document instances of poor performance, misconduct, excessive absenteeism, tardiness, and improper attire.

+ Manage 'Lost and Found' items according to established standards.

+ Familiarize yourself with all company policies and house rules.

+ Ensure that team members are consistently attentive, friendly, helpful, and courteous to all guests and colleagues.

+ Monitor the overall appearance, cleanliness, and organization of the staff.

+ Carry an active communication device to maintain contact with the Front Office and/or Engineering throughout the shift.

+ Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant has a designated work task.

+ Monitor the cleanliness and organization of Room Attendants' carts, linen closets, and common areas.

+ Report on the status of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.

+ Initiate work orders for repairs and maintenance as needed, following through until completion.

+ Ensure effective training of Room Attendants.

+ Motivate, coach, and counsel staff as necessary.

+ Collect all keys and assignment sheets at the end of each shift.

+ Attend meetings as required by management.

+ Ensure the completion of regular maintenance and cleaning projects on a biannual basis.

+ Monitor all VIP guests and special requests.

+ Perform any additional duties as assigned by management.

Company Overview

Aimbridge Hospitality is the global leader in third-party hotel management, with a diverse portfolio that includes over 1,550 hotels across all 50 states and 22 countries. Our associates are dedicated to providing exceptional service to our guests and achieving outstanding results, thriving in a culture that inspires excellence.

Benefits

Upon completion of an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

+ Daily Pay options available.

+ Comprehensive Medical, Dental, and Vision Coverage.

+ Short-Term and Long-Term Disability Income.

+ Life Insurance and AD&D Insurance.

+ Paid Time Off.

+ Employee Assistance Program.

+ 401k Retirement Plan.

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